Delight or Perish: Creating Extraordinary Customer Experiences with Client Relationship Expert Lynn Thomas

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In this episode, I get on the phone and talk with client relationship expert Lynn Thomas of Thomas Consulting located in Newton MA.  Lynn’s expansive client list includes Allstate Insurance, CVS Pharmacy, Massachusetts Blue Cross and Blue Shield, and the Federal Emergency Management Agency, FEMA.

During our conversation, Lynn shares why customer experiences are more important than ever in today’s digitally connected world and how to determine what customers and what customer touch points you should focus on to immediately generate short term revenue as well as significantly increase the average life time value of your clients.  I enjoyed my time with Lynn, and I am confident you will as well.

You can reach Lynn through at http://www.thomasconsultingwins.com/  or by calling 781-899-4210

Jack Schoenberger

Jack Schoenberger is a retired U.S. Army special operations, and intelligence soldier and former corporate executive focused on getting business leaders the attention and resources they need to grow. When not hosting “The Small Business Evangelist Radio Show,” Jack is a contributing writer for media outlets such as HuffPost and serves select clients as a business operations & marketing adviser.

Jack Schoenberger

Jack Schoenberger is a retired U.S. Army special operations, and intelligence soldier and former corporate executive focused on getting business leaders the attention and resources they need to grow. When not hosting "The Small Business Evangelist Radio Show," Jack is a contributing writer for media outlets such as HuffPost and serves select clients as a business operations & marketing adviser.