Penny Hopkinson is the Founder & CEO of Manual Magic AI® and one of the franchising world’s most respected authorities on operations manuals and Standard Operating Procedures. A Companion of the British Franchise Association (BFA), she has spent four decades helping franchisors, multi-site operators, and ambitious SMEs — from solopreneurs to iconic brands including Costa Coffee, Premier Inn, and AA Driving School — capture their know-how, standardize delivery, and protect brand consistency at scale.
Website: https://www.manualmagic.ai
Mark Stephen Pooler
Mark Stephen Pooler is a Professional Speaker, International Bestselling Author, host of Business Innovators Radio and contributor to Small Business Trendsetters and Business Innovators Magazine covering Influencers, Innovators and Trendsetters in Business.
Recent episodes from Mark Stephen Pooler (see all)
- Penny Hopkinson – Founder – Mark Stephen Pooler - March 12, 2026
- Marcia Martin – Author – Mark Stephen Pooler - March 11, 2026
- Lynne McTaggart – Bestselling Author – Mark Stephen Pooler – Dr. Rhonda M Wood - December 29, 2025