A bit about Tema (whose name rhymes with Emma): Her first book, Canada’s Best Employers for Women: A guide for job hunters, employees and employers, was a business and careers best-seller. She was a popular guest on many television and radio programs, including on Canada AM, CBC National News, and many local shows.

In 2001 she founded Web Mystery Shoppers Inc., the world’s first company to test Omni channel customer service: web, phone, chat, email and in-store. Using social media techniques before social media existed, she built a database of 75,000 “mystery shoppers” worldwide. Clients have included the Royal Bank of Canada, Bank of America, Expedia, several government departments, and other organizations large and small. Her industry-leading research has been featured in the Wall Street Journal, the Globe & Mail and many other publications online and off.

Learn More: www.frankreactions.com

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Mike Saunders, MBA

Mike Saunders is the #1 Authority Positioning Coach , the author of Amazon Bestselling book Authority Positioning for Financial Professionals,Adjunct Marketing Professor at several Universities, and member of the Forbes Coaches Council – an invitation-only community for the World’s Most Influential Business Coaches.

Recent episodes from Mike Saunders, MBA (see all)

• Interview with Chris Hudspeth Founder of Retriever Financial - August 3, 2026
• Interview with Kevin Nuber Financial Advisor Development Consultant with Simplicity - July 31, 2026
• Interview with Rick Miller, Founder of Miller Wealth Planning Discussing Protecting the Surviving Spouse in Retirement - July 16, 2026