A bit about Tema (whose name rhymes with Emma): Her first book, Canada’s Best Employers for Women: A guide for job hunters, employees and employers, was a business and careers best-seller. She was a popular guest on many television and radio programs, including on Canada AM, CBC National News, and many local shows.

In 2001 she founded Web Mystery Shoppers Inc., the world’s first company to test Omni channel customer service: web, phone, chat, email and in-store. Using social media techniques before social media existed, she built a database of 75,000 “mystery shoppers” worldwide. Clients have included the Royal Bank of Canada, Bank of America, Expedia, several government departments, and other organizations large and small. Her industry-leading research has been featured in the Wall Street Journal, the Globe & Mail and many other publications online and off.

Learn More: www.frankreactions.com

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Mike Saunders, MBA

Mike Saunders is the #1 Authority Positioning Coach , the author of Amazon Bestselling book Authority Positioning for Financial Professionals,Adjunct Marketing Professor at several Universities, and member of the Forbes Coaches Council – an invitation-only community for the World’s Most Influential Business Coaches.

Recent episodes from Mike Saunders, MBA (see all)

• Interview with Edwin Mays Founder of MaysGroup Advisors Discussing His Approach to Serving Clients - November 5, 2026
• Interview with Jeremy Karja Partner and Sr. Advisor Development Consultant at Simplicity Group - October 28, 2026
• Interview with Blake Erickson Founder of Scaling.com and co-author of the New York Times bestselling book The Science of Scaling - October 27, 2026