Joseph Michelli, Ph.D., is a certified customer experience professional, one of Global Guru’s top three experts on customer service, the author of nine business books about companies like Starbucks, Zappos, Mercedes-Benz, and The Ritz-Carlton Hotel Company.
In addition to being a Wall Street Journal and New York Times #1 bestselling author, Joseph helps leadership teams improve the experiences they provide for team members and customers. He also is an internationally sought after keynote speaker on leadership and customer or patient experience.
Learn More: https://www.josephmichelli.com/
Recent episodes from Mike Saunders, MBA (see all)
- Episode 112- The 4 Day Work Week: How to be More Productive in Less Time with Joe Sanok - September 24, 2021
- Ep. #63-Dr. Micheal L. Jones-Connecting Faith with Basketball with Sivonnia DeBarros, Protector of Athletes - September 24, 2021
- Episode 183-Jeremie Kubicek on Why Change is Easy but Transition is Hard-Building My Legacy with Lois Sonstegard, PHD - September 24, 2021