Joseph Michelli, Ph.D., is a certified customer experience professional, one of Global Guru’s top three experts on customer service, the author of nine business books about companies like Starbucks, Zappos, Mercedes-Benz, and The Ritz-Carlton Hotel Company.
In addition to being a Wall Street Journal and New York Times #1 bestselling author, Joseph helps leadership teams improve the experiences they provide for team members and customers. He also is an internationally sought after keynote speaker on leadership and customer or patient experience.
Learn More: https://www.josephmichelli.com/
Recent episodes from Mike Saunders, MBA (see all)
- Interview with David Anderson Founder of DWA Leadership - May 14, 2021
- Ep. #46-Jacob Turner–xPro Financial Q.B. on helping athletes build sustainable lifestyles with Sivonnia DeBarros, Protector of Athletes - May 14, 2021
- Episode 95-Social Media Break:How A Social Media Detox Can Help Your Online Business! With Kelsey Abbott and Hanna Hermanson - May 14, 2021