Joseph Michelli, Ph.D., is a certified customer experience professional, one of Global Guru’s top three experts on customer service, the author of nine business books about companies like Starbucks, Zappos, Mercedes-Benz, and The Ritz-Carlton Hotel Company.
In addition to being a Wall Street Journal and New York Times #1 bestselling author, Joseph helps leadership teams improve the experiences they provide for team members and customers. He also is an internationally sought after keynote speaker on leadership and customer or patient experience.
Learn More: https://www.josephmichelli.com/
Recent episodes from Mike Saunders, MBA (see all)
- Episode 405-Getting Through Setbacks & Building Strong Relationships with Nick Champagne-Brand Doctor Podcast with Henry Kaminski, Jr - March 1, 2021
- Episode 404-One Million Followers In 30 Days with Brandan Kane-Brand Doctor Podcast with Henry Kaminski, Jr - February 27, 2021
- Episode 85-The ORGANIC formula of a multi-million dollar empire (clue: it’s not The Law of Attraction) with Lorraine Dallmeier - February 26, 2021