Joseph Michelli, Ph.D., is a certified customer experience professional, one of Global Guru’s top three experts on customer service, the author of nine business books about companies like Starbucks, Zappos, Mercedes-Benz, and The Ritz-Carlton Hotel Company.
In addition to being a Wall Street Journal and New York Times #1 bestselling author, Joseph helps leadership teams improve the experiences they provide for team members and customers. He also is an internationally sought after keynote speaker on leadership and customer or patient experience.
Learn More: https://www.josephmichelli.com/
Recent episodes from Mike Saunders, MBA (see all)
- Interview with Shay Jenkins and Sarah Alberts, Branch Manager and Loan Officer with S&S Mortgage Team - September 22, 2023
- Josh Sherrard, CEO of SNI – Philanthropy - September 20, 2023
- Interview with Justin Leger, Chief Operating Officer with Cybeats Discussing SBOM Studio - September 20, 2023