John is the authority on World-Class customer experience. He is an international consultant, keynote speaker, and best-selling author of five customer service books. His newest book, The Relationship Economy – Building Stronger Customer Connections in The Digital Age (Greenleaf Books October 2019) could not be timelier in the world we are living in. John has worked with companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Celebrity Cruises, Anytime Fitness, Progressive Insurance, Harley-Davidson, Chick-fil-A, and many more.
John isn’t just talking about it, he lives it, as a very successful entrepreneur. He is the founder of three businesses: The DiJulius Group, an international customer service consulting firm, John Robert’s Spa, a chain of upscale salons in Northeast Ohio which has repeatedly been named one of the top 20 salons in America, and Believe in Dreams, a non profit that helps make dreams come true for deserving children.
Learn More: www.thedijuliusgroup.com
Recent episodes from Mike Saunders, MBA (see all)
- Episode 111- What it takes to be a Personal Shadow Coach with Nancy Pickard and Hanna Hermanson - September 17, 2021
- Interview with Jonathon Hensley-co-founder and CEO of Emerge, Author of Alignment- Overcoming Internal Sabotage and Digital Product Failure - September 17, 2021
- Interview with Jeremy Keil – CFP®, CFA Retirement-Focused Financial Planner with Keil Financial Partners - September 15, 2021