John is the authority on World-Class customer experience. He is an international consultant, keynote speaker, and best-selling author of five customer service books. His newest book, The Relationship Economy – Building Stronger Customer Connections in The Digital Age (Greenleaf Books October 2019) could not be timelier in the world we are living in. John has worked with companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Celebrity Cruises, Anytime Fitness, Progressive Insurance, Harley-Davidson, Chick-fil-A, and many more.
John isn’t just talking about it, he lives it, as a very successful entrepreneur. He is the founder of three businesses: The DiJulius Group, an international customer service consulting firm, John Robert’s Spa, a chain of upscale salons in Northeast Ohio which has repeatedly been named one of the top 20 salons in America, and Believe in Dreams, a non profit that helps make dreams come true for deserving children.
Learn More: www.thedijuliusgroup.com
Mike Saunders, MBA
Recent episodes from Mike Saunders, MBA (see all)
- Interview with Michael McKenzie, Mortgage Broker with Big League Approved Powered By Edge Home Finance - March 28, 2023
- Ep. #13 – Sharon Lechter – The Big Success Podcast with Brad Sugars - March 24, 2023
- Interview with Charles Carillo, Managing Partner of Harborside Partners and host of the Global Investors Podcast - March 24, 2023