Annette has more than 25 years of experience helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes.
Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is an internationally recognized customer experience thought leader. She mentors other professionals in this field to help them advance their careers and is a speaker and an avid writer. In 2019, she published her first book, Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business).
Annette serves as Chairwoman on the Board of Directors of the Customer Experience Professionals Association (CXPA). She is also an official member of the Forbes Coaches Council, an invitation-only community for successful business and career coaches. Members are selected based on their depth and diversity of experience. And, finally, she is an Advisory Board Member for CX@Rutgers.
Learn More: https://cx-journey.com/
Recent episodes from Mike Saunders, MBA (see all)
- Episode 144-Using Asana to Scale Your Coaching Business to 7 Figures with Louise Henry and Hanna Hermanson - May 27, 2022
- Episode 222-Hart Kaminker with the basics of Canadian Immigration Law- for Employers and International Workers with Lois Sonstegard,PHD - May 27, 2022
- Interview with Ken Abel Discussing What it Takes to be Successful as an Independent Agent at Trailstone Insurance - May 26, 2022