A bit about Tema (whose name rhymes with Emma): Her first book, Canada’s Best Employers for Women: A guide for job hunters, employees and employers, was a business and careers best-seller. She was a popular guest on many television and radio programs, including on Canada AM, CBC National News, and many local shows.

In 2001 she founded Web Mystery Shoppers Inc., the world’s first company to test Omni channel customer service: web, phone, chat, email and in-store. Using social media techniques before social media existed, she built a database of 75,000 “mystery shoppers” worldwide. Clients have included the Royal Bank of Canada, Bank of America, Expedia, several government departments, and other organizations large and small. Her industry-leading research has been featured in the Wall Street Journal, the Globe & Mail and many other publications online and off.

Learn More: www.frankreactions.com

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Mike Saunders, MBA

Mike Saunders is theAuthority Positioning Coach at Marketing Huddle, the author of Amazon Bestselling book Authority Selling™, Adjunct Marketing Professor at several Universities, contributor to The Huffington Post, and member of the Forbes Coaches Council – an invitation-only community for the World’s Most Influential Business Coaches.

Recent episodes from Mike Saunders, MBA (see all)

• Interview with Brad Hancock, Associate Broker with You 1st Realty - April 19, 2024
• Interview with Dan Brooks Founder of Xexis Private Wealth Discussing Things Your Current Advisors Haven’t Explained That Could Negatively Impact Your Retirement - April 18, 2024
• Interview with Dan Brooks, Founder of Xexis Private Wealth Discussing the Tax Implications of Large Retirement Accounts - April 18, 2024