A bit about Tema (whose name rhymes with Emma): Her first book, Canada’s Best Employers for Women: A guide for job hunters, employees and employers, was a business and careers best-seller. She was a popular guest on many television and radio programs, including on Canada AM, CBC National News, and many local shows.
In 2001 she founded Web Mystery Shoppers Inc., the world’s first company to test Omni channel customer service: web, phone, chat, email and in-store. Using social media techniques before social media existed, she built a database of 75,000 “mystery shoppers” worldwide. Clients have included the Royal Bank of Canada, Bank of America, Expedia, several government departments, and other organizations large and small. Her industry-leading research has been featured in the Wall Street Journal, the Globe & Mail and many other publications online and off.
Learn More: www.frankreactions.com
Mike Saunders, MBA
Recent episodes from Mike Saunders, MBA (see all)
- Episode #64 – Boomers Moving In With Kids – The 15 Minute Financial Feast Podcast – With Mark Triplett & Troy Westendorf - May 15, 2024
- Interview with Michael Opp Founder of Opp Financial – Their Unique Approach to Portfolio Diversification - May 15, 2024
- Interview with Kevin Coffey & Christina Keller with A Brighter Future Discussing Their More Money for You Program - May 14, 2024